Privacy Policy

About this policy

This Privacy Policy explains how Next Level Garage Doors LLC, a New Jersey limited liability company ("we," "us," or "our"), collects, uses, retains, and protects information when you visit this customer support site, contact us, or communicate with us about garage door installation, repair, and related services.

Information we collect

We collect information you choose to provide when you contact us through the chat widget on this site, by phone, by email, or by text message, including:

• Your name, phone number, email address, and service address.
• Details about your garage door, the service or repair you need, and your preferred appointment times.
• The content of your support, service request, estimate, scheduling, appointment, repair, and customer-support communications with us.
• Your text messaging consent and opt-out preferences.

When you visit this site, basic technical information may be collected automatically, such as browser type, device type, IP address, pages viewed, and the date and time of your visit. This information helps keep the site and chat widget working properly.

How we use information

• To respond to your questions and provide customer support.
• To follow up on service requests and estimates you asked for.
• To schedule, confirm, and update appointments.
• To send technician and service updates related to the work you requested.
• To maintain records of our communications and services.
• To operate, secure, and improve this site.
• To comply with legal obligations.

Text messaging (SMS)

If you opt in to receive text messages from Next Level Garage Doors LLC, we use your mobile number only for customer-service and transactional communications related to services you request, such as estimate follow-up, appointment and scheduling updates, service information, technician/customer-support communication, and related service updates. Our text messaging is customer-service and transactional only; it is not used for marketing.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for help, or contact us at +1 (732) 558-6501 or nextlevelgaragedoorsllc111@gmail.com.
• Consent to receive text messages is not a condition of purchase.
• SMS consent is not sold.

Next Level Garage Doors LLC does not sell, rent, share, or transfer mobile phone numbers, SMS opt-in information, or messaging consent to third parties, affiliates, lead generators, or other businesses for marketing or promotional purposes. SMS opt-in data and consent are used only to provide the customer-service and transactional communications requested by the individual, except where service providers process information solely to deliver those communications or where disclosure is required by law.

How we share information

We do not sell your personal information. We share information only with service providers that help us deliver the communications and operations you request, such as messaging, chat, email, and scheduling providers. These providers may use the information only to perform services for us. We may also disclose information when required by law or to protect our rights, customers, or property.

Security and retention

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as reasonably needed to provide services, maintain business records, resolve disputes, and meet legal obligations.

Your choices

• You can opt out of text messages at any time by replying STOP.
• You can ask to access, correct, or delete information we hold about you by contacting us.
• You can choose not to use the chat widget and contact us by phone or email instead.

Children's privacy

This site and our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact us

If you have questions about this Privacy Policy or your information, contact:

Please also review our Terms & Conditions.